The game fails to update OR could not connect to server, what can I do?
You can configure your network settings to use Google Public DNS. It's so easy to do.
See how to do it here Google article or YouTube video
The game fails to launch correctly after I click on my desktop icon, what can I do?
If you have a Windows XP, Vista or Windows 7 operating system be sure to update your graphics driver to the latest version. A driver is a small piece of software that controls your computer display. These drivers can be found on the manufacturer website of your graphical card, nvidia, Intel and Ati are the most common ones. You can find their driver pages here:
Or, alternatively, you can use Device Doctor to scan your computer hardware for updated drivers for your devices. Device Doctor is a free utility that can be downloaded from www.devicedoctor.com. There is a slim version available from their special builds page. On their download page look for the link to "Click here for Builds Page...", from there select "DeviceDoctor_Setup.exe: Device Doctor Bare Install".
The game stops working after a while or after one position what can I do?
Be sure that your system has the latest drivers for you video card ( graphics driver ). If the drivers are updated and the problem persists be sure to close all running programs or background processes like msn, gtalk, downloadsoftware etc.. This is especially true on older or "low-end" computers.
The game runs very slow, what can I do?
Be sure that your system meets the minimum system requirements mentioned on every product page. If your computer does not meet these minimum specifications consider upgrading your computer or videocard.
If your computer meets the "minimum system requirements" and is on the lower side of the spectrum, be sure to close down other programs running in the background. Keeping your system in good condition ( remove spyware, defragment your hardrive, update the drivers, etc.. ) can greatly improve it's overall performance.
I have done all the things you suggested but still have problems, what can I do?
We take pride in our products and always give the best support we can on our games, if you still have any issues running the game please the time to contact us AND provide us with the information we need about your system, so we can help you! And please provide us with as much details as you can, like error messages, what doesn't work etc..
Microsoft Windows support: Please provide us with a dxdiag. A dxdiag is an textual description of the hardware of your computer as seen from DirectX. These hardware descriptions are very helpfull for giving support and understanding your computer.
To create a dxdiag.txt:
1. Click START.
2. On XP:Click Run, Clear the "Open" box and type "dxdiag". Click OK.
On Vista and Windows7: Click on the Start orb and type "dxdiag" in Start Search. Hit return.
3. The DirectX Diagnostic Tool will open.
4. Click Save All Information.
5. Save the dxdiag.txt file it to your Desktop.
6. Now you should see a text file called "dxdiag.txt" sitting on your Windows desktop.
7. Copy the contents of the dxdiag.txt in to your message.
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