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Support

Purchase Support

I purchased the game on your website but haven't gotten a download link.
Several things could have happened but the most common is that the confirmation email ended up in your spam folder. Check and see if it's there.

What payment options do I have.
BMT MICRO offers many different ways to handle payment. Credit cards like Visa, MasterCard, etc...

What happens when I order online?
Online payment is handled by BMT MICRO. One of the big players in the Internet online transaction market. BMT MICRO, is a very trusted name in on-line credit card and check billing solutions. They use a totally encrypted Secure Socket Layer (SSL) transaction connection. So you can really be sure every transaction is safe and secure.

To protect your privacy, any charges will discreetly appear as BMTMICRO.COM on your credit card statement.

After payment handling you immediately receive an e-mail with download instructions and your license.

I have a question about my order or payment.
For customers who have placed an order or have questions about ordering products, please go to our payment processor's service page or contact us here.

How to cancel my subscription?
The information about your subscription is provided at the bottom of the email with license keys that you received after purchase.

I have lost my licence and/or files.
In case you have lost your license key or need to download the game, contact us via our contact form. Don't forget to mention your full name, address and order number!

Do you give refunds?
If the game does not run correctly on your computer it is possible to get a refund. Just mail us with your request and provide us with your system specification and problem. We will guarantee that we will refund the total amount within 48 hours. Please note that the refund request must be send to us within seven days after purchase. This guaranty applies only for the download versions of our games.

Technical Support

Please visit our FAQ (frequently asked questions) for most common technical issues!

Can my computer run the game?
Please be sure your computer ( PC ) meets the minimum system specifications before you purchase a game.

My computer meets the requirements but I cannot run the game.
Due to the amount of different PC and Mac configurations the cause is often difficult to specify, however most of the hardware problems we get are due to:


Important Note:
Some 3D accelerator cards may not be compatible with the 3D acceleration features utilized by the game, most older Intel Gfx chipsets can give problems. Please refer to your hardware manufacturer for 100% DirectX 9 and OpenGL 1.2 compatibility.

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